General Questions

For any technical problems in coolers or water filters, you have direct - free telephone - technical support from Oasis.

If in this way the solution to your problem is not found, you have the option to send the product to our service and our problem will be assessed by our experienced technician, informing you about the cost of the repair.

If you can not do the mission and you are in Athens, an Oasis technician can come to your place, for immediate repair of the problem. Chillers or water filters that have a problem and are within two years of their purchase, have full Free technical coverage at the headquarters of Oasis.

We serve on a regular and immediate basis the largest cities (Athens, Thessaloniki, Patras, Heraklion, Larissa, Volos, Ioannina, Trikala, Chalkida, Serres, Alexandroupoli, Xanthi, Katerini, Agrinio, Kalamata, Kavala, Lamia, Komotini & D of Greece (Crete, Mytilene, Corfu, Mykonos, Santorini, Paros & Naxos), while we offer immediate service and delivery arrangement if you are in another part of the country.

Oasis can undertake a large percentage of chiller or water filter repairs from third parties - non-customers. Better contact us for more details.

We will be happy to discuss the needs of your workplace, so do not hesitate to contact us at 2106000621.

OASIS has collaborated with many small and large companies throughout Greece. PPC, EYDAP, EVGA, BMW, BIC, VENETIS, are a few of the companies that trust the quality of our work and products for years, while also among others we serve clinics, tuition centers, schools, hotels, event venues, industries and gyms. See our customers!

You can pick up your products in five ways:

• Pick up from our headquarters, or our warehouses (free of charge).
• Shipping within our network (free, free of charge).
• To send them to your place within Athens, with our own truck, within 1-3 working days (charge from 5 €).
• Shipping to shipping, for distribution throughout Greece.
• Shipping by courier throughout Greece.

* To avoid misunderstandings about the quality of the products, OASIS always opens and checks all the products for their excellent condition before each shipment. Therefore the transfer is done at the responsibility of the customer.

** To avoid misunderstandings, we suggest that you first check the product and then sign the receipt guide.

You can use all types of payment. Analytically:

• Payment and collection from our headquarters or our warehouses (free of charge).
• Payment upon delivery of the product, for shipments within Athens (free of charge, free of charge).
• By debit or credit card VISA or MASTERCARD (free, free of charge).
• With the Replacement of the price of your order upon delivery of the product in the place you have chosen (2€ + VAT).
• By deposit in a bank account (free of charge).

See more details in our link: https://psyktes.gr/general-questions

In any case, return and replacement is possible under the following conditions:

- contact our Online Store the same day you receive or the next business day at the latest

- the product has not been used

- the product is accompanied by all the necessary documents, proving the transaction (eg DAT, Retail Rep. etc.)

Specifically:

- In case any item you received is problematic you can bring / send the product to OASIS, where you will be charged the shipping cost. If the product shows a manufacturing defect, we replace it immediately for free

- In case we sent you the wrong item, we send you the right one and bear the cost of transport, old and new product

- In case it does not work for you, you can change it within 15 days with its complete packaging , assuming the cost of transport.

- Once water has entered the cooler it can not be returned for reasons of hygiene and safety.