Yes, we issue invoices for businesses and freelancers. During checkout you can choose invoice issuance and fill in your company details (name, VAT number, tax office, business activity). We have been working with companies and organizations for many years and fully cover B2B invoicing needs, including bulk orders. For special agreements or public sector procurement, contact us at 210.6000.621.
Yes, we offer cash on delivery payment, meaning payment upon delivery of your order. You can select cash on delivery when completing your purchase. A small fee may apply for the cash on delivery service, which is clearly shown before order finalization. We also offer card payment, bank transfer and PayPal for greater flexibility.
Yes, installment payment is available via credit card during order completion, depending on the amount and applicable terms. The number of available installments is displayed during payment before finalization. The installment option makes purchasing a water cooler or a complete filtration system more affordable. For questions about available installments on a specific product, please contact us.
Yes, you can pick up your order from our premises if you prefer to skip shipping. In this case, we recommend contacting us to confirm product availability and arrange a pickup time, especially for bulky or special models. This also helps you avoid shipping costs. Contact us at 210.6000.621 to arrange your pickup.
Yes, we ship throughout Greece, including the islands. Shipping cost depends on the product weight and dimensions and on the destination, and is automatically calculated during checkout based on your address. For large or special orders, contact us to find the most economical solution. Delivery times range from 1-3 business days for mainland Greece and 2-5 business days for the islands, depending on the courier and the area.
Once your order is shipped, you will receive a confirmation email with the tracking number and a link to the courier's tracking system. You can follow your shipment in real time until it reaches your address. If you don't receive a tracking notification within the expected timeframe, contact us at 210.6000.621 to check the status of your order. We are at your disposal at every stage.
If the order has not yet been shipped, address changes are usually possible. Contact us as soon as possible at 210.6000.621 so we can update the shipping details before dispatch. If the parcel has already been handed over to the courier, change is more difficult but in many cases can be managed directly with the courier. The sooner you contact us, the more options you have.
The warranty covers manufacturing defects and electromechanical malfunctions occurring under normal use of the device. It includes repair or replacement of defective parts, as well as the technical labor for the restoration. The warranty terms and exact duration are specified on each product's page and in the purchase documents you receive. For specific questions about coverage of a model, contact us before purchase or use the contact form.
Warranty duration depends on the type and model of the device. The exact period is stated on each product's page and on the purchase documents. In any case, regardless of warranty duration, the device is supported by our service department and available spare parts so it remains operational for many years. If you want to know the warranty duration for a specific model, contact us at 210.6000.621.
The warranty does not cover damage resulting from improper or inappropriate use, lack of required maintenance, intervention by unauthorized technicians, or external factors (e.g., power surges, poor water quality without adequate protection, falls or impacts). Also, consumable parts such as filters are not covered by the warranty, as they are replaced on schedule as part of regular maintenance.
